AI Chatbot Product Manager

Binance

Asia Hybrid

Apply Now

AI Resume Tailoring Sign in to use this AI Cover Letter Sign in to use this

Job Description

Responsibilities

Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.)
Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc.
Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives.
Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements.

Requirements

Bachelor degree or above.
Must have product design experience in CS bot.
Have a good communication skills with multiple stakeholders.
Process strong data analysis and user insight skills.
Excellent problem solving and analytical skills.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Do you match this job?

Here is what this employer asked for. Sign in and we will fill in your half.

Role AI Chatbot Product Manager
Experience 5-7 years
Work type Hybrid
Location Asia

Check my match (free)

Binance

Financial Services & Fintech · 500+ Members

Binance operates a global blockchain ecosystem centered on its cryptocurrency exchange. Its products include spot and derivatives trading, wallets, payments, institutional services, and infrastructure for digital assets.

All jobs at Binance

Job Overview

Eligibility

Not stated The posting does not say.

Workplace

Hybrid

Job Posted:

9 months ago

Job Type

Full Time

Experience

5-7 years

AI Chatbot Product Manager

Job Description

Responsibilities

Requirements

Share This Job:

Related Jobs

AI jobs by city