AI Workforce CSA Manager

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As leaders we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals — building each day on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive.

As the AI Workforce CSA Manager within the ANZ AI Business Solutions Area, you lead a high-performing team of Cloud Solution Architects who enable customers to realize ROI on their Microsoft Copilot and Agents investment to accelerate their agentic AI journey. You set the vision, build capability, and own the strategic relationships and billable delivery business that drive customer success across deployment, usage, and expansion. You model our culture, grow leaders, and hold the team to the highest standards of execution and customer satisfaction — at the leading edge of emerging AI technology.  You will lead a high performing, inclusive team through our core leadership values:

Model

• Live Microsoft’s values and lead by example with a “learn it all” growth mindset and a visible commitment to diversity and inclusion.
• Make principled, customer-first decisions and role-model the ethical, responsible use of AI.

Coach

• Set clear direction, connect each person’s work to customer outcomes, and build deep technical and consultative capability through candid, timely feedback.
• Develop the next generation of leaders with stretch assignments and continuous skilling on emerging AI.

Care

• Know your people as individuals and invest genuinely in their growth, careers, and wellbeing.
• Build belonging and psychological safety where diverse perspectives are heard, valued, and recognized.

Own Strategic Relationships — Microsoft ANZ, Partners & Customers

• Own executive-level relationships with strategic customers as a trusted advisor on their AI and Copilot transformation.
• Orchestrate across the Microsoft ANZ business and partner ecosystem to align teams behind shared priorities, channeling customer insights back to Product Groups.

Drive a Billable Business

• Own the team’s billable consumption and delivery business — building and managing pipeline, territory, and forecasting to plan.
• Convert Customer Success Plans into realized value, driving Copilot usage growth, ROI, and sustainable expansion across the customer lifecycle.

Delivery Execution & Accountability

• Hold the team to high standards of delivery execution — all work to Microsoft best practice, policy, and repeatable IP.
• Establish governance and quality rhythms, proactively resolving blockers to customer go-live and value realization.

Customer Satisfaction

• Own customer satisfaction (CSAT) for the portfolio, instilling a customer-centric culture that listens actively and challenges respectfully.
• Ensure customers realize value and become advocates, generating references and reusable success patterns.

Technical Leadership & Innovation

• Sustain enterprise fluency across M365 Copilot, Power Platform / Copilot Studio, Azure AI Foundry, identity, information protection, and governance.
• Champion IP creation and reuse and keep the team at the leading edge of agentic AI.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years’ experience in cloud/infrastructure technologies, IT consulting, technology solutions, architecture, or consulting — OR equivalent experience.
• People-leadership experience leading technical / customer-facing teams — including hiring, coaching, and performance management — or demonstrated leadership of virtual teams at scale.

As stated in the job posting, this position requires verification of Australian/New Zealand citizenship due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid passport to verify your citizenship. Can you meet this requirement?

Preferred Qualifications

• 3+ years of people management leading customer-facing technical teams, with a track record of building high-performing, inclusive teams.
• Proven ability to own and grow a billable consumption or services business — pipeline, territory, forecasting, and value realization.
• Track record building trusted relationships with senior IT and business executives and orchestrating across complex organizations.
• Breadth across Microsoft 365 and Azure with depth / SME in two or more of: M365 Copilot; Power Platform / Copilot Studio; Azure AI Foundry; Identity, Information Protection & Compliance; Governance & Risk Management.
• Understanding of the competitive cloud & AI landscape and M365 partner ecosystem; relevant certifications preferred (e.g., M365 / Copilot Fundamentals, Azure Fundamentals, Cloud Security, PROSCI / Change Management).

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.