Binance Accelerator Program - AI Supportability Engineer

Binance

Asia Remote

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Job Description

Responsibilities

Set up dashboards/alerts; script repetitive ticket steps.

Participate in RCAs; log user pain points weekly; propose product fixes.

Build a lightweight agent (e.g., telegram bot) with at least one reusable skill (log fetch, health check, etc.).

Optimize a small workflow in incident management tooling.

Must-have

CS/Data/AI or related major; Linux + scripting (Shell/Python); basic SQL.

Write actionable runbooks.

Improve user experience from support data.

Basic understanding of agents and skills.

Nice-to-have

K8s, CI/CD, Terraform. MLOps project experience. Built a simple LLM agent or defined skills (LangChain, function calling). TSM tool experience.

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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Role Binance Accelerator Program - AI Supportability Engineer
Experience 3-4 years
Work type Remote
Location Asia

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Binance

Financial Services & Fintech · 500+ Members

Binance operates a global blockchain ecosystem centered on its cryptocurrency exchange. Its products include spot and derivatives trading, wallets, payments, institutional services, and infrastructure for digital assets.

All jobs at Binance

Job Overview

Eligibility

Not stated The posting does not say.

Workplace

Remote

Job Posted:

2 months ago

Job Type

Full Time

Experience

3-4 years

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