The IT Project Manager (PMO) at Japan OTS FD will support the planning and coordination of IT infrastructure operations for Amazon JP, with a focus on establishing and running the team's business and operational cadence. The role centers on preparing and facilitating Weekly Operational Reviews (WOR), Monthly Business Reviews (MBR), and Quarterly Business Reviews (QBR), and on driving deep-dive analysis of the team's key metrics to surface trends, risks, and improvement opportunities. The IT Project Manager owns the reporting rhythm, standardizes metric definitions and dashboards, and ensures data quality and consistency across reviews.
In addition, the role manages Keep-The-Lights-On (KTLO) projects — the ongoing, run-the-business initiatives that sustain IT infrastructure health, including hardware lifecycle refreshes, sustaining deployments, and capacity expansions to support company growth and seasonal retail peaks (year-end holidays and mid-year Prime Day). The IT Project Manager drives scheduling, prioritization, and execution of these KTLO projects, and tracks their status and health through the team's reporting cadence.
The role also leads OP1/OP2 planning and budget management — partnering with finance and leadership through the annual operating-plan cycles to build headcount, CAPEX, and OPEX plans; owning budget forecasting and tracking actuals against plan; managing variance analysis; and ensuring spend aligns with approved plans throughout the year. The IT Project Manager consolidates inputs across teams, prepares the planning narratives and financial submissions, and reports budget health through the team's WOR/MBR/QBR cadence.
This position works with internal local departments, the local OTS FD team, and global PMO cross-functional peer groups to align on performance narratives and reporting standards that support company growth. The role requires not only strong analytical and data-storytelling skills, but also effective communication and stakeholder-management skills to align OTS FD team members across different teams and reporting lines toward common goals.
The Operations Technology Solutions (OTS) Field Deployment (FD) team plans and executes large-scale IT infrastructure work for all Amazon Operations customers, including Fulfillment, Transportation, and Logistics. We focus on the design, procurement, deployment, and lifecycle management of IT infrastructure and equipment. We work with cross-functional peer groups in Operations Engineering, Real Estate, Worldwide Engineering, IT Infrastructure Engineering, and Tech Deployment and Field Support Global Project Management Office (TDFS Global PMO) to support new facility launches, expansions, and the deployment of new business solutions.
At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.
Key job responsibilities
- 80% PMO
- 20% Project Execution as member of various projects
- Up to 5% travel within the region
A day in the life
- IT Department: https://www.amazon.co.jp/b?node=5609902051
- Interview Article from a current employee: https://www.amazon.co.jp/b?node=5653624051
- Meguro Office (HQ): https://www.amazon.co.jp/b?node=5589794051
- Please check the website below for measures to eliminate unwanted second-hand smoking in each facility: https://www.amazon.jobs/en/landing_pages/passivesmoking (Japanese only)
About the team
OTS Field Delivery provides IT support and technology deployment for Amazon’s Operations Technology Infrastructure, so that Amazon can fulfill its commitment to customers around the world.
Our vision:
Our vision is to transform our field organization from a support team to a business partner who enables the strategy of our customer through world class execution and tight capital controllership.
What we do:
We ensure network and client devices function for WW Operations, including fulfillment centers, Amazon Fresh, Prime Now, Lockers, Pantry, and Amazon Campus. We partner with Amazon Fulfillment Technology (AFT), Robotics (AR), Warehouse Control System (AWCS) and Technology Deployment to support Amazon’s rapid expansion, providing equipment and leading technology integrations for acquisitions such as Souq.com. In addition, we drive accuracy and continuous improvement in autonomous decision making at Amazon Robotics sites, and support tech deployments, including AR, NIKE, AWCS and Smartpac.
Basic qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
Preferred qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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