Principal Tech Program Manager, AWS Builder Acceleration

Are you passionate about leveraging GenAI and advanced AWS technologies to simplify builder experience and accelerate innovations at AWS scale? We are building a new organization, AWS Builder Acceleration (AWSBA), focused on reducing toil and increasing building efficiency across AWS builders. Our mission is to accelerate AWS builder teams’ innovation by eliminating friction throughout the software development and operational lifecycle. Through AI based automated solutions and centralized service management, we address fundamental challenges including Keep The Light On (KTLO) service maintenance burden, launch readiness complexities, and recurring operational load. Through continuous collaboration with builder teams to identify emerging challenges, we shape our strategic roadmap to reinvent the development and operational ecosystem.

We are seeking an experienced principal TPM to lead AWSBA org to simplify and accelerate the software development experience for 20,000+ AWS engineers. You will shape AWS builder experience from the ground up with a singular mission: make software development, deployment and maintenance simpler across AWS. Success requires building services and tools that reduce friction, listening closely to what your internal customers tell you gets in the way of building, influencing the Amazon Software Builder Experience (ASBX) roadmap, and driving transformation for engineering teams. You will harness advanced technologies, including AI-powered tooling, agentic workflows, and innovative AWS solutions, to create next-generation software builder experience at AWS scale.

This role requires ownership, autonomy, and an ability to deliver results. You should be a self-starter with a bias towards independent problem solving. Clear communication and prioritization will be important as you partner with stakeholders to plan, design, and deliver game changing builder experiences to accelerate innovation. Your passion for improving builder experiences, and proven experience managing complex technology projects, will help you make strong strategic judgments. Your expertise is deep and broad. You start with the customers (builders) and work backwards to develop a coherent vision for services and tools that support the efficiency, flexibility and scale that builders expect from us. This role requires working with builders across AWS teams along with high visibility to senior leaders at AWS. You will be responsible for setting up and driving the goals for AWS Builder Acceleration org and join a select team of innovators creating the next generation of AWS builder experiences that will shape the company's future.

Key job responsibilities
- Lead new AWSBA initiatives dedicated to improving AWS developer experience
- Identify and prioritize high-impact problems that impede AWS software development
- Collaborate with engineering team to decompose complex builder problems into simple, straight-forward and scalable solutions.
- Develop a roadmap that delivers meaningful improvements weekly while working toward long-term transformation
- Establish team culture and set new standards for the ideal software builder experience
- Partner closely with ASBX while focusing on AWS specific challenges
- Make and defend decisions about scope and priorities, even when facing pressure from senior stakeholders

Unique Opportunities
- Re-imagine how developers build and operate the software that underpins the world's largest cloud
- Drive significant transformation across AWS engineering
- Pioneer the use of cutting-edge generative AI technologies to create the next generation of builder experiences

A day in the life
You should have deep expertise in the architecture and business use of AWS technologies. You recognize the transformative potential of generative AI in software development and are excited to pioneer AI-powered builder experiences that fundamentally change how developers write, debug, deploy and operate code at scale. You remain technically hands-on and close to the technology despite your leadership role. You're passionate about developer experience and get frustrated by inefficiencies that make building software unnecessarily difficult. You understand the challenges AWS developers face today and have a clear vision for improvement. You spend time listening to teams across AWS and validating that your teams are working on the right problems, and the solutions meaningfully simplify the AWS developer experience across all teams. You're comfortable maintaining focused scope and saying "no" to distractions, even when they come from senior stakeholders. You recognize that exceptional execution within a focused mission creates more impact than diluting efforts across too many initiatives. You're deeply self-critical, actively seek customer feedback, and are willing to challenge the status quo. You have strong backbone - able to voice opinions confidently, make difficult decisions, and defend your position when working with leaders across AWS.

Basic qualifications

- 7+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Proven track record of leading the delivery of large-scale, highly available, low latency, high quality systems
- Experience owning/driving roadmap strategy and definition
- Excellent written and verbal communication skills

Preferred qualifications

- 8+ years of hands-on work managing complex technology projects experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Deep hands-on experience building software at AWS
- Experience with software tooling and services supporting development lifecycle at scale
- Ability to work with senior leaders across organizations to develop and champion long-term technical strategy
- Experience building large-scale AI solutions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually