Program Manager, DSP Payments, JP DSP Payments

At Amazon, we are working to be the most Customer-centric company on earth. The goal of JP Delivery Service Partners (DSP) team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class delivery experience through the introduction of pioneering new products and services in the last mile delivery space.
Come join the team and help us make history!

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Key job responsibilities
We are seeking a Payments Program Manager to join our team. In this role, you will manage an essential payments program that ensures our DSPs are compensated for the services they provide to Amazon. You will own end-to-end DSP payment operations in Japan, maintaining existing payment processes and partnering closely with our tech and WW teams to continue building automated and scalable solutions. You will create and innovate, developing and iterating on various programs to streamline execution, mitigate defects, increase speed to implement change at scale, and influence tech roadmaps and prioritization.

In this role, you will
- Partner with cross functional teams to develop and deploy payment programs
- Establish and own customer success metrics for payments
- Monitor and report on the progress, milestones and results of expansion programs
- Drive parity between JP and WW payment policies and lead adoption of global payment products for the JP market
- Champion technical innovations to improve the customer experience
- Drive continuous improvement projects that lead to repeatable and scalable processes

A day in the life
【What's a day in the Amazon office like? 】 https://www.youtube.com/watch?v=0wIlMX1yUKU

【Employee Benefits】 https://www.amazon.co.jp/b?node=22292420051

Basic qualifications

- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience working with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
- Business level English

Preferred qualifications

- Experience launching new Products or Programs
- Strong analytical and quantitative skills and a deep love of spreadsheets, ability to use data and metrics to backup assumptions and evaluate outcomes
- Good project managemnt skills of breaking down tasks, simplifying roadmaps, establishing owners and timelines and status reporting
- Excited about working in a diverse group and contributing to an inclusive culture

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.