Research Operations Manager , Research Services

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

About the role

The Prime Video & Studios Research Services team is looking for a Research Operations Manager to join our operations team supporting customer-focused primary research across global markets. You'll be part of the engine that makes research happen, owning the technical execution of surveys from programming through to deployment, managing panel operations, and helping build AI-powered tools that automate our reporting workflows.

You will partner closely with Consumer Insights researchers, Data Science, and cross-functional stakeholders to ensure research is fielded on time, to spec, and at the highest quality. This is a hands-on role for someone who thrives on operational excellence, has a passion for research methodology, and wants to be at the intersection of research and technology.

Key job responsibilities
In this role you will:

- Own end-to-end survey operations: programming, sampling, deployment, quality assurance, and data processing and delivery
- Lead panel activities across global markets, including recruitment, maintenance, and engagement
- Maintain project timelines, troubleshoot issues, and monitor field progress to keep studies on track
- Enhance operational processes, documentation, and templates through workflows and automations
- Leverage AI-powered tools and automation to improve research reporting and operational efficiency

Basic qualifications

- Bachelor's degree in a relevant field or equivalent work experience
- 3+ years of project management experience in a research field, including defining scope and timelines, managing stakeholder communication, and coordinating cross-functional teams
- 2+ years leading quantitative research projects in marketing, entertainment, or related fields
- Hands-on experience with survey platforms (Qualtrics, Alchemer)
- Proficiency across research operations: survey programming, recruitment, sampling, quotas, data cleaning, and analysis
- Experience managing and analyzing large data sets with tools such as Tableau, SPSS, or Python

Preferred qualifications

- Experience on the research vendor side or within the research group of a media company
- Knowledge of television and media research methodologies (e.g. concept testing, benchmarking, awareness tracking, trailer testing)
- Experience with panel management at a global scale
- Working knowledge of APIs, AI tools, and automation
- Proficiency in an additional language is a plus (Spanish, Portuguese, Italian, French, German, Japanese, Swedish, or Dutch)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 78,800.00 - 137,900.00 USD annually