Senior Program Manager, Social Responsibility, WW Operations

JP Operations is seeking a Sr. Program Manager with a proven delivery record and project management experience to own strategic, tactical, cross-functional projects and programs. This role requires scoping and creating project plans, developing processes, coordinating and driving execution on business reviews, deep stakeholder engagement, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. This role will also partner with Amazon’s Human Rights and Social Impact (HRSI) team who drives customer trust, business continuity, and sustainable social impact by embedding respect for human rights throughout Amazon’s entire value chain, and sets and implements company-wide standards and commitments (such as our Global Human Rights Principles and Supply Chain Standards).

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Key job responsibilities
- Partner closely across all miles (First Mile, Last Mile, FC, etc.), various partner functions (RME, GES, etc.) and WWSR to implement and build scalable mechanisms and programmatic approaches to drive compliance to Amazon supply chain standards
- Define RACI among business and partner/support teams (including procurement, both GPO and non-GPO) in region for social responsibility-related work (audits, remediation, government engagement, vendor engagement, contracts, on-boarding, accountability)
- Define mechanisms and standard approaches across business functions to drive compliance to Amazon’s Supply Chain Standards
- Own coordination and tracking with business, procurement, and partner teams for managing remediation activities in your region, including creation and maintenance of dashboards and other reporting tools for sharing progress toward remediation of risks
- Coordinate with in-business Social Responsibility PMs across other Ops regions to provide content and data for QBRs/other reporting mechanisms
- Partner with business teams to implement and deploy social responsibility standards across the business
- Participate in meetings related to compliance with Amazon supply chain standards to make connections and drive visibility across the business functions where similar work is occurring
- Partner with HRSI SMEs to work social responsibility and human rights training into Ops leadership on-boarding.
- Define BU-level goals related to social responsibility

Basic qualifications

- Bachelor's degree
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- 5+ years’ cross functional experience, especially procurement, social responsibility, supply chain risk, planning, project management or customer/supplier management
- 5 +years’ experience in cross-functional and international project management, handling complex change initiatives
- 5+ years’ experience working with a variety of internal stakeholders, often with competing priorities
- Business level of English

Preferred qualifications

- Master's degree
- Passion for Amazon and commitment to delighting customers
- Excellent written and verbal communication
- Strong business acumen, including strong problem solving and analytical skills and self-initiative
- Ability to identify and resolve issues independently- solid sense of accountability and sound personal judgment
- The ability to manage multiple priorities simultaneously - orientated on results.
- Proven ability to cultivate strong partnerships, interface, communicate and influence at all levels of the organization
- Excited about working in a diverse group and contributing to an inclusive culture
- Business level of Japanese

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.