Senior / Staff Program Manager, Fleet Readiness & Response Process Improvement

Zoox

Foster City, CA Hybrid

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Job Description

Zoox is starting to emerge from its R&D phase and move into commercial operations. The process and strategy team within fleet operations is responsible for identifying and implementing operational improvements that enable us to scale efficiently while maintaining a great rider experience. The process team is looking at everything from how we reduce the number of handoffs between teams in the Fusion Center, to how we improve the quality of our responses, to how quickly we clean and repair vehicles and get them back on the road, and everything in between.

This role will design, coordinate, document, and implement large-scale operational process improvement initiatives for the Mission Readiness program. The Mission Readiness team is responsible for charging, cleaning, inspecting, and performing other similar tasks where vehicle turn times are key. A successful candidate can manage and iterate on an approach to identifying, assessing, and driving continuous improvements to scale operations. The candidate must be comfortable balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing major challenges, and adapting to sudden and frequent change.

In this role, you will:

Identify operational improvements for the Mission Readiness function that set us up for scale
Work cross-functionally to intake, document, and prioritize requests for process changes from a number of partner teams
Design and document workflows focused on vehicle charging, cleaning, inspections, etc
Provide bi-weekly status updates to key stakeholders on process improvement initiatives
Set the vision for the Mission Readiness function and ensure success via metrics like vehicle turnaround time

Qualifications

Bachelor’s degree in Business Administration, Operations Management, or a related field
8+ years of experience in program management, operational excellence, process improvement, or a related field
Experience in a product-based operations environment
Prior experience developing and using data and metrics to support strategic decision-making
Excellent written and verbal communication skills
Proactive mindset and resourcefulness

Bonus Qualifications

Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
Six Sigma Certifications
PMP, PgMP, or similar project management certification
Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries
Experience with Lean/Six Sigma methodologies and ideally, possessing certifications

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Zoox

Robotics & Autonomy · 500+ Members · Foster City, CA, United States

Zoox, an Amazon subsidiary, develops an autonomous ride-hailing service and a purpose-built electric robotaxi. Rather than adapting a conventional car, it designed a bidirectional vehicle around autonomous operation, passenger use, and dense urban mobility. The company develops the vehicle, autonomous-driving software, sensing, simulation, fleet systems, and rider experience as one integrated service. Zoox is progressing from testing toward commercial robotaxi operations with safety and controlled deployment at the center of its approach.

All jobs at Zoox

Job Overview

Approx. salary range

225K – 257K

Our estimate — this employer did not publish a salary

Our estimate, not the employer’s. Worked out from the middle half of 12 comparable roles on Neural Jobs that did publish a salary, in the same field, country and experience band. The real figure for this job may be different.

Eligibility

United States Right to work in the United States required.

Workplace

Hybrid

Job Posted:

1 month ago

Job Type

Full Time

Education

Any

Experience

8-9 years