Sr Designated Support Engineer
New
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Microsoft
NewAs part of this team , you will work on some mission-critical platform services that power GitHub's global developer ecosystem. This team owns and operates high-scale distributed systems including GitHub Packages, GitHub Pages, Email Services and other foundational developer experience tools and platforms. These services support billions of requests, stringent reliability requirements, and developer workflows used worldwide.
As an Engineer on this team, you will work on some of GitHub's most challenging scale, reliability, and operational excellence problems while collaborating with engineers across GitHub and Microsoft.
Design, build, and operate highly available distributed systems that power critical GitHub platform services.
Develop scalable backend services and platform capabilities using modern engineering practices, automation, and observability.
Improve service reliability, performance, latency, and operational efficiency for mission-critical workloads.
Own features and services throughout their lifecycle, from design and implementation through production support and live-site excellence.
Build automation that reduces operational overhead and improves engineering productivity.
Investigate and resolve complex production issues across distributed systems, storage, networking, and service infrastructure.
Partner with engineers across GitHub and Microsoft to deliver large-scale platform investments and modernization efforts.
Leverage AI-assisted engineering workflows to improve software delivery, testing, incident response, and operational excellence.
Required
Bachelor's or Master's degree in Computer Science or related field.
3+ years of software engineering experience building production systems.
Strong coding skills in one or more programming languages such as C#, Java, Go, C++, Python, or similar.
Strong understanding of data structures, algorithms, concurrency, and distributed systems fundamentals.
Experience building or operating large-scale backend services, cloud systems, or platform infrastructure.
Familiarity with databases, caching systems, messaging technologies, and service-oriented architectures.
Demonstrated problem-solving skills and ability to operate effectively in complex technical environments.
Preferred
Experience with cloud platforms and containerized services.
Experience with high-throughput, highly available internet-scale systems.
Knowledge of observability, incident management, reliability engineering, and production operations.
Experience with GitHub, CI/CD systems, developer platforms, or package management ecosystems.
Familiarity with Go, Ruby, MySQL, Kubernetes, distributed storage, or service infrastructure
What Makes This Role Exciting
Work on services operating at hyperscale with billions of requests and global developer impact.
Own production systems where reliability, performance, and operational excellence directly affect millions of developers.
Drive end-to-end engineering ownership rather than working on isolated components.
Collaborate closely with GitHub engineering teams worldwide.
Solve complex distributed systems, concurrency, scalability, and reliability challenges every day.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
#GithubIndia#
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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Microsoft builds Windows, Azure, Office and the Copilot family of AI assistants, and operates one of the largest AI training and inference fleets in the world. Microsoft Research and the AI platform teams work across foundation models, systems for large-scale training, and applied ML in every product line.
Founded in 1975 and headquartered in Redmond, Washington, the company is also OpenAI's principal compute partner and ships AI tooling for developers through GitHub, VS Code and Azure AI.
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