Sr Staff CQE- AI Customers

Job Purpose

• The Customer Quality Engineer (CQE) will work closely with cross functional teams across regions spanning from Product Groups, Engineering (apps, design, product/test, quality), Sales, FAE, as well as key Customer supplier quality management teams located in Taiwan.
• The primary responsibilities include addressing customer quality-related inquiries and data requests, managing customer portal inputs, conducting quality review meetings to improve scorecard ratings, and coordinating with global Renesas teams to drive end to end customer FA/8D requirements, containment, root cause analysis, and corrective/preventive actions.
• Build and maintain strong relationships with key customers to understand their expectations and collaborate with internal teams to fulfill them effectively.
• Work closely with the SQE OSAT teams to support customer audit requirements, including annual audits and 8D action follow up.

Job Description

• Strong verbal and written English communication skills to effectively interact and communicate with teams primarily in but not limited to United States and Malaysia.
• Excellent project management and problem solving abilities, with strong ownership in driving actions to closure.
• Proficient in quality systems and tools (e.g., 8D methodology), with prior experience understanding both U.S. and Taiwan customer expectations and working styles. SMT line working experience is preferred.
• Broad knowledge of IC manufacturing and testing processes, with the capability to interpret FA reports and ATE/bench test data.
• Support BU/PG, Sales, and Distributors in defining and executing RMA strategies, and follow up proactively to prevent customer quality issues or potential line down risks.
• Strong organizational and time management skills; able to work independently and handle multiple priorities effectively.
• Serve as a direct customer interface with solid CQE expertise to analyze and resolve quality issues and concerns promptly.

• 8+ years experience, Education of BS in EE engineering or equivalent. Strong English verbal and written communication is required. 
• Strong Quality mindset and problem-solving skills to generate 8D report, presentations for customer and management summary.
• Experience in Quality methodologies and activity. Solid understanding of semiconductor/IC and PCBA/SMT manufacturing processes.

Renesas is an embedded semiconductor solution provider driven by its Purpose, To Make Our Lives Easier. With a global team of over 21,000 engineers and problem solvers in more than 30 countries, we offer the opportunity to work on world‑leading technology for Automotive, Industrial, Infrastructure, and IoT, shaping a safer, healthier, greener, and smarter future.

At Renesas, TAGIE is our culture, grounded in being Transparent, Agile, Global, Innovative, and Entrepreneurial. It shapes how we work, grow and deliver on our purpose together. This collaborative spirit and mindset drive our semiconductor technology to transform industries and impact millions of lives.

We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.

Are you ready to join our team and shape the future with us?

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.