Staff ServiceNow Platform Engineer

Zoox

Foster City, CA Hybrid

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Job Description

Zoox is looking for a Staff ServiceNow Platform Engineer to own the long-term vision and strategic direction for our ServiceNow platform, while also staying hands-on enough to build, prototype, and directly evaluate the technical work delivered by others. Day-to-day operational support and steady-state ticket/config work will be delivered by a managed services partner, but this person is expected to roll up their sleeves on high-value, high-visibility, or novel work — new module rollouts, architecture proofs-of-concept, complex integrations — rather than hand everything to the vendor.

This role requires someone who has deep ServiceNow development experience and has grown into a strategic, vendor-facing leader — someone equally comfortable setting a multi-year platform vision with executive stakeholders, writing/reviewing flows and scripts themselves when it matters, and holding a managed services vendor and contractor team accountable to SLAs and outcomes.

In this role, you will:

Own and evangelize the strategic vision and multi-year roadmap for the ServiceNow platform across Zoox, aligning platform investment with business priorities

Perform hands-on development, configuration, and architecture work directly on ServiceNow for strategic initiatives, complex integrations, and situations where speed, quality, or sensitivity call for it rather than delegating to the vendor or contractors

Serve as the primary business and technical owner directing a managed services vendor's day-to-day operations, holding them accountable to SLAs, quality, and roadmap commitments

Manage and mentor two ServiceNow contractors (one Staff, one mid-level), assigning priorities, reviewing/co-developing their work, and ensuring it aligns with platform strategy and standards

Own vendor lifecycle and platform governance: RFP/selection support, contract and SOW review input, onboarding, performance reviews, and architecture/release standards for both internal and vendor-delivered work

Qualifications:

10+ years of experience working with ServiceNow, including 5+ years in a technical architecture/design capacity, with continued active hands-on development skills (flow designer, scripting, integrations, app development)

Deep, current working knowledge of ServiceNow architecture across ITSM, ITOM, ITAM, IntegrationHub, and platform/app development — able to design and build solutions personally, not just review others' work

Proven experience directing or governing a managed services provider or SI partner for a platform of similar scale and complexity

Strong vendor management skills: SOW/SLA definition, performance reviews, escalation management, and commercial acumen

Track record of building and presenting platform roadmaps and vision to executive or senior leadership audiences

Bonus Qualifications:

Experience managing contractors or vendor teams: setting priorities, reviewing quality, and holding delivery accountable, while still being able to jump in and build when needed

Excellent stakeholder management and communication skills across technical and non-technical audiences

Certifications required: Certified System Administrator (CSA); Certified Application Developer (CAD)

Certifications strongly preferred: Certified Technical Architect (CTA)

Certified Implementation Specialist (ITSM, HAM, or Discovery)

About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

Accommodations

If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.

A Final Note:

You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

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Zoox

Robotics & Autonomy · 500+ Members · Foster City, CA, United States

Zoox, an Amazon subsidiary, develops an autonomous ride-hailing service and a purpose-built electric robotaxi. Rather than adapting a conventional car, it designed a bidirectional vehicle around autonomous operation, passenger use, and dense urban mobility. The company develops the vehicle, autonomous-driving software, sensing, simulation, fleet systems, and rider experience as one integrated service. Zoox is progressing from testing toward commercial robotaxi operations with safety and controlled deployment at the center of its approach.

All jobs at Zoox

Job Overview

Approx. salary range

213K – 297K

Our estimate — this employer did not publish a salary

Our estimate, not the employer’s. Worked out from the middle half of 15 comparable roles on Neural Jobs that did publish a salary, in the same field, country and experience band. The real figure for this job may be different.

Eligibility

United States Right to work in the United States required.

Workplace

Hybrid

Job Posted:

1 month ago

Job Type

Full Time

Education

Any

Experience

8-9 years