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AI Job Summary

You'll develop product vision and strategy for community support services, synthesizing user feedback into features and messaging that reach customers and media. This role requires 8+ years of product management experience with proven expertise in product messaging, consumer products, and cross-functional leadership. You'll work with design and engineering teams to build differentiated experiences, staying hands-on with execution and data-driven decisions. Remote-eligible in the US, with a base pay of $200,000–$240,000.

Written from this posting by Neural Jobs AI. The full description is below.

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Job Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.

The Difference You Will Make:

You will be part of the team responsible for product roadmaps and launches at Airbnb. You will  drive specific features that are part of every launch and determine how they are communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. And their cross-functional work ensures a consistent product voice across all the products being developed at Airbnb.

We are seeking a Product Manager to join our Community Support team. You will represent the voice of the user and collaborate with cross-functional design and engineering teams to build the experience for a magical differentiated service. 

A Typical Day: 

  • Develop and maintain a product vision, strategy, and roadmap for differentiated service. 
  • Synthesize feedback and translate it into product features.  
  • Develop a public facing messaging and narrative.
  • Align product teams and cross functional partners. 
  • Make judgements and prioritization decisions that are in the best interests of our users.
  • Efficiently execute to ship products and deliver impact for our business and users.

Your Expertise:

  • Bachelor's degree or equivalent combination of education and progressive experience
  • 8+ years of product management experience.
  • Experience creating product messaging and delivering to customers and the media.
  • Demonstrated inbound and subject matter expertise
  • Be able to build compelling customer-focused stories and work with marketing and communications partners to bring them to life. 
  • Excited to work on a foundational service that supports a wide range of Airbnb features with the goal of bringing the best possible experience to all the guests and hosts on our platform.
  • Demonstrated track record of product leadership in a cross functional environment. 
  • Built and scaled global consumer products and ecosystems that people love.
  • Entrepreneurial track record of taking an idea to reality and leading teams through a dynamic environment.
  • Experience working on consumer products with a financial component.
  • A strong ability to effectively use data and perform business analysis to support product strategy/decisions.
  • Excited to drive execution across teams in a fast-paced environment.
  • Enjoy doing individual contributor product management work and staying in the details. 

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.  

Pay Range
$200,000$240,000 USD

 

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing.  We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.

 

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  • Role Product Manager, Community Support
  • Experience 5-7 years
  • Education Bachelor Degree, or equivalent experience
  • Work type Remote
  • Location United States
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Airbnb
Consumer Apps & Media · 500+ Members · San Francisco, CA, United States

Airbnb operates a global marketplace for places to stay, activities, and travel-related services offered by hosts. Guests use the platform to book homes and other accommodations, discover experiences, and arrange services connected to a trip or local stay. The company provides search, booking, payments, messaging, trust, identity, and support systems for both guests and hosts. Its business is built around enabling individuals and professional operators to list distinctive inventory while giving travelers alternatives to traditional hotels and packaged tourism.

All jobs at Airbnb

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Job Overview

Approx. salary range

222K – 285K

Our estimate — this employer did not publish a salary

Our estimate, not the employer’s. Worked out from the middle half of 106 comparable roles on Neural Jobs that did publish a salary, in the same field, country and experience band. The real figure for this job may be different.

Eligibility
United States Hires remotely in the United States.
Workplace
Remote
Job Posted:
1 week ago
Job Type
Full Time
Education
Bachelor Degree, or equivalent experience
Experience
5-7 years

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