Digital Product Manager: Shared Experiences

About the Role

We are seeking a strategic and results-driven Senior Product Manager to lead the evolution of our digital customer servicing platforms. This is a critical role where you will own the end-to-end customer journey, transforming how our clients interact with us through innovative and intuitive digital solutions. You will be the technical and product authority, shaping the direction of our platform to meet ambitious business objectives and create best-in-class experiences. If you are passionate about designing cohesive digital products that solve real-world problems and drive business value, this is the opportunity for you.

What You'll Do

• Own the Platform Vision: Define and champion the overall vision, strategy, and roadmap for our core digital product platform, ensuring its capabilities align with and drive business growth.
• Master the Customer Journey: Think through and design cohesive, end-to-end customer servicing journeys that cater to multiple customer personas and their unique objectives.
• Translate Business Needs into Product Reality: Engage directly with business stakeholders to understand their goals, shaping their requirements into clear, actionable platform features and technical specifications.
• Drive with Data and Analytics: Utilize strong analytical skills to define success metrics, measure feature performance, and tie product enhancements directly back to business KPIs. You will make data-driven trade-offs to optimize for impact and time-to-market.
• Lead with Influence: Guide and influence a cross-disciplinary team of engineers, designers, and business partners. Clearly communicate goals, roles, and responsibilities to ensure alignment and successful outcomes.
• Champion Technical Excellence: Partner closely with engineering teams to understand technical possibilities, challenge constraints, and ensure the platform is scalable, resilient, and at the forefront of technology.
• Manage Risk and Compliance: Proactively assess risk in all business and product decisions, ensuring our solutions safeguard our clients, our assets, and the firm's reputation by adhering to all applicable laws, rules, and regulations.

What We're Looking For

• Product Leadership:  2 to 3 years of experience in product management, with a proven track record of leading complex digital initiatives from concept to launch.
• Strategic Thinker: A results-driven leader who can contribute to directional strategy and make informed decisions that impact the entire business area.
• Customer-Centric Mindset: Passionate about designing best-in-class digital experiences with a deep understanding of how to build products that serve diverse user needs.
• Technical Fluency: A strong ability to work effectively with engineers and developers, understand the technical landscape, and translate customer needs into detailed product requirements.
• Exceptional Communicator: Developed communication and diplomacy skills with the ability to guide, influence, and convince stakeholders across the organization.
• Educational Foundation: A Bachelor's degree in a relevant field such as Computer Science, Business Management, or Engineering. An advanced degree (Master's) is highly preferred.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.