IT Observability Developer, AI & Visualization (Hybrid - NJ or TX)

Job Description

We are seeking an experienced Network Data Analyst to join our Data Insights and Visualization team. The role will evaluate log and alert data from network components globally, providing insights for proactive decision making.  

The Network Data Analyst will join the Data Insights and Visualization team to design, develop, and operate visual analytics and embedded tools that surface actionable, timely insights from network telemetry. You will be instrumental in integrating agentic AI agents and AIOps capabilities into dashboards and automation workflows so NCOS stakeholders can detect, triage, and resolve issues before they impact the business.

Key responsibilities:

• Design and deliver end-to-end telemetry analytics and interactive dashboards that combine network flow, metrics, logs, traces, and business context to reduce time-to-insight and time-to-resolution.

• Identify, mine and normalize network data sources (Metrics, Events, Logs, Traces) and integrate them into real-time pipelines and visualization layers.

• Develop agentic AI agents and AIOps components that continuously analyze streaming telemetry to detect anomalies, infer root causes, prioritize incidents, and surface proactive recommendations to stakeholders.

• Embed AI-driven insights into visualizations and web applications so executives, product leaders, SREs and network engineers receive role-appropriate, actionable views.

• Build reusable visualization components, templates, and libraries for NCOS product lines to ensure consistency across routers, switches, firewalls, wireless, SD‑WAN, and core application observability.

• Contribute to telemetry data quality improvement, and performance measurement initiatives for critical network components.

• Professional competencies

• Strong communicator who can translate technical analysis into clear, concise presentations for peers, managers, and executives.

• Passion for building simple, well-designed, and highly usable analytics applications that deliver measurable value to stakeholders.

• Collaborative team player able to coordinate cross-functional work and deliver on time.

Required experience

• Exposure to large global network infrastructures (routers, switches, LAN, SD‑WAN, firewalls, wireless).

• HS Diploma required

• Exposure to network monitoring, and observability tools such as LogicMonitor, Thousand Eyes, Big Panda, Dynatrace, NetBrain, Grafana Cloud, Zscaler ZDX, or similar.

• Practical experience working with Large Language Models (LLMs), prompt engineering, Retrieval-Augmented Generation (RAG) frameworks, or building conversational interfaces (chatbots) that translate user intent into structured queries (SQL, API calls, or platform-specific query languages).

• 2+ years building visualizations and dashboards in BI/observability platforms such as Spotfire, Power BI, Grafana (Cloud/OSS), or equivalent.

• Proven experience building actionable dashboards and role-based views for executives, product owners, and engineers.

• Experience embedding visualizations in web applications and building reusable visualization components.

• Proficiency with one or more general-purpose programming languages and web frameworks: JavaScript (React/Vue), Python (Django/Flask), Java, or similar.

Preferred Experience:

• Associate-level developer certifications (AWS, Python, SQL) or equivalent hands-on experience.

• Experience with knowledge graphs, causal analysis, or explainable AI applied to root-cause and dependency analysis.

• Familiarity integrating agents with ITSM/incident platforms (ServiceNow or similar) and network automation tools (Ansible, or similar).

What we offer

• Opportunity to shape a next‑generation Observability practice and directly influence operational reliability and stakeholder experience.

• Collaborative environment with NCOS product lines, SRE, network, and security teams.

• Competitive compensation, benefits, and support for continuous learning.

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Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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