Experience Designer (Human Centric Design- US)
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Design complex digital products across the advertising technology platform, leading discovery through delivery while partnering with product managers, engineers, and researchers. You'll work directly with customers to validate problems and translate workflows into intuitive experiences, mentor other designers, and contribute to AI-native features and the design system. The role requires strong product discovery skills, experience designing sophisticated workflows, and ability to communicate design rationale across teams. Based in Mexico City with required office presence three days per week.
Written from this posting by Neural Jobs AI. The full description is below.
As a Lead Product Designer at Smartly, you will help shape the future of our platform by deeply understanding customer needs, identifying opportunities, and defining product experiences that create meaningful impact. You will lead discovery alongside Product Managers, Engineers, Researchers, and other Designers, translating insights and complex customer workflows into clear, intuitive product experiences.
Our Product Designers are closely involved throughout the product development process. You will work directly with some of the world’s leading advertisers, contribute to AI-native experiences, and help evolve our design system so teams can build consistent, high-quality experiences at scale.
Shape the direction of our product experience by identifying high-impact opportunities, clarifying complex problem spaces, and translating ambiguity into actionable product direction.
Lead design work from discovery through delivery, including research, ideation, prototyping, high-fidelity design, validation, and collaboration with engineering during implementation.
Work directly with customers to understand their workflows, validate problems and concepts, and test product experiences.
Partner closely with Product Managers, Engineers, Designers, Researchers, and leadership to align around customer needs, product direction, and shared outcomes.
Design intuitive products and features that help customers discover value quickly and accomplish complex advertising workflows effectively.
Contribute to cohesive end-to-end experiences across the Smartly platform, including AI-native product experiences and our design system.
Mentor and coach other designers, sharing expertise and helping strengthen design practices across the team.
Strong experience designing complex digital products, with the ability to lead the design process from identifying opportunities through implementation.
Experience turning ambiguous customer and business problems into clear product experiences and actionable design direction.
Strong product discovery skills, including customer interviews, UX research, prototyping, validation, and close collaboration with Product Management.
Ability to communicate design rationale clearly and build alignment across Product, Engineering, Design, Research, and leadership.
Experience designing sophisticated workflows while making products intuitive to discover and learn.
Experience in marketing technology or advertising technology is beneficial.
Experience with front-end development, AI-assisted development tools, or prototyping through code is beneficial.
Ability and willingness to work from our Polanco, Mexico City office at least three days per week.
At Smartly, we offer a place where you can advance your career. Here, you'll find:
An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.
Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.
Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.
Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.
Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.
Apply Now and Build Your Future with Smartly!
Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together.
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Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
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Smartly makes software for creating, running and optimizing social and digital advertising campaigns.
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