Learning Experience Designer

Job Description

Thomson Reuters ONE PS Training Team is seeking an experienced, creative, and forward-thinking Learning Experience Designer to join our dynamic, global team. In this role, you’ll use your instructional design skills to create training that empowers customers to maximize efficiency, streamline workflows, and fully harness the transformative capabilities of our cutting-edge, AI-powered solutions. As part of a high-profile investment in advanced AI technology, you’ll help customers unlock the full potential of generative AI in legal, tax, accounting, and audit workflows—making a direct impact at the forefront of technology and shaping innovative customer experiences.

As a Learning Experience Designer, you will play a vital role in empowering customers to maximize their use of CoCounsel and other Thomson Reuters solutions, by designing and developing training curriculum, content, and learning experiences. You will work primarily with internal partners (Content Leads, Curriculum Designers, Technical Trainers, and Professional Services Consultants) to design and develop best-in-class courses and learning assets, occasionally joining customer calls, as needed, for discovery and feedback.

If you’re a self-starter who thrives in fast-paced environments, rapidly masters new concepts, and brings contagious enthusiasm to every challenge, this is your opportunity to make a meaningful difference by elevating customer experiences and driving real value through innovative technology.

Key Responsibilities 

• In this opportunity as a Learning Experience Designer, you will be responsible for
• Participating in curriculum design, instructional design, content writing and course development across various formats such as live instructor-led workshops, webinars, office hours, on-demand workshops, eLearning, videos, certification exams, and toolkits
• Researching and conducting content assessment of existing course materials to support the development of new and up-to-date training materials
• Conducting learning needs analysis, curriculum mapping, design, writing, development, testing, implementation and evaluation of all training materials
• Designing and developing cutting edge, graphically rich, engaging and innovative learning materials
• Exercising sound judgement when determining appropriate learning solutions based on inputs, objectives and desired business and learning outcomes
• Understanding content structure and how curriculum, courses, modules, learning objectives and assessment questions are designed to transfer and validate knowledge
• Forging strategic partnerships with and collaborating with subject matter experts, Curriculum Designers, project leads, and key stakeholders to assess training content needs, develop, and deliver high-quality training and certification programs
• Proactively using Thomson Reuters gen-AI tools to support instructional design, content development, and iteration of learning assets while applying sound judgment, quality standards, and appropriate oversight
• Recording time and engagement details to support utilization reporting
• Supporting training operations to upload training content into LMS and other operational tasks as needed
• Working in-office at least three days per week as part of a hybrid schedule

Required Qualifications 

You are an ideal fit for the XXX role if your experience includes:

• BS or MA degree in Instructional Design, Educational Technology or similar
• 5+ years of Instructional Design experience
• Advanced English proficiency. Candidates will be tested before setting up an interview.
• Advanced knowledge of the Articulate suite (Storyline, Rise, Review 360), Camtasia, system-generated voiceover software, and other digital learning and multimedia design tools
• Demonstrated knowledge of applied adult learning theory, instructional design, and learning management systems
• Ability to design and create dynamic and engaging content that incorporates both design elements and effective learning principles for an optimum learning experience
• Experience using generative AI tools to improve efficiency and quality in content creation with the ability to evaluate outputs for accuracy, clarity, and learner impact
• Strong interpersonal skills including proven ability to collaborate with teams and individuals at all organizational levels
• Excellent written and verbal communication; able to explain complex concepts clearly and simply; ability to storyboard and write sound training curriculum
• Outstanding visual design skills
• Strong project management skills and able to successfully multi-task, set priorities, and meet timelines

Preferred Qualifications 

• Experience with software product training or similar industry preferable

To apply, please upload your updated resume in English and a sample of your work if possible.

Location: CDMX

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com