Product Manager, Agentic, Customer Engagement

• Define and advocate the product goal, strategy, and roadmap for features and quality of the Cases AI Agentic system.
• Prioritize the product backlog, make trade-off decisions, and manage the product lifecycle from concept to launch and iteration. Translate user needs and business requirements into detailed Product Requirements Documents (PRDs), user stories, and specifications.
• Collaborate deeply with Engineering, User Experience (UX) Designers, UX Researchers, and Technical Program Managers to ideate, design, and deliver innovative solutions.
• Engage with key stakeholders and users including Sellers, Analysts, and Global Business Organization (GBO) partners to understand their needs, pain points, and opportunities.
• Communicate product plans, progress, and results to stakeholders, leadership, and cross-functional partners across CE and its ecosystem.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in product management or a related technical role.
• 1 year of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1, etc).
• Experience building aentic technologies.

Preferred qualifications:

• Master's degree in a technology or a business related field.
• 2 years of experience in a business function or role (e.g., strategic marketing, business operations, consulting).
• Experience working on products in the Enterprise Business Intelligence (BI), data analytics, or internal tooling space.
• Familiarity or foundational experience with Generative AI, Large Language Models (LLMs), and AI-motivated chat or automated tools.
• Proven capability to execute and launch features successfully in a highly cross-functional environment (e.g., working with Sellers, Analysts, and Operations teams).

• Bachelor's degree or equivalent practical experience.
• 3 years of experience in product management or a related technical role.
• 1 year of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1, etc).
• Experience building aentic technologies.