Senior AI Site Reliability Engineer, AI.x

At Schwab, you will build a rewarding career while making a difference in the lives of our millions of clients. Here, innovative thinking meets creative problem solving as we work together to challenge the status quo. Joining Schwab means joining a company committed to transforming the financial industry and putting clients at the center of everything we do.

Schwab’s AI Strategy & Transformation team, known as AI.x, is the central hub for Artificial Intelligence at Schwab. We are an integrated product, engineering, strategy and risk team, all based in San Francisco. We help set the enterprise vision for AI, invest in the most promising opportunities, and accelerate delivery across the company. We also build the core platform that powers AI at scale and explore next-generation GenAI efforts that will redefine how we serve our clients. As a Senior Engineer on AI.x, you will play a key role in bringing these priorities to life by designing and delivering innovative AI solutions.

This role is an opportunity to join a high-profile team shaping Schwab’s future with AI, to build solutions that matter to millions of clients, and to grow your career in one of the most exciting areas of technology today.

As a Senior AI Site Reliability Engineer you will support reliability efforts for cutting-edge GenAI applications that enhance the client experience and create value. You will work closely with architects and engineers to ensure scalability, reliability and security of solutions that build towards an enterprise strategy. You will lead automation-first initiatives, build robust CI/CD pipelines for one-touch deployments, and implement comprehensive observability frameworks to minimize MTTD and MTTR. This role requires participation in on-call rotations to ensure 24/7 reliability of critical AI systems. Above all, you will apply the rigor, discipline, and technical depth to help shape the next generation of AI at Schwab.

Roles & Responsibilities:

• Lead automation-first initiatives to eliminate toil and manual interventions, defining and executing the strategic roadmap for reliability, observability, and self-healing systems across AI.x platforms
• Design and implement robust CI/CD pipelines enabling one-touch deployments with automated testing, validation, and rollback capabilities to accelerate delivery velocity and reduce deployment risk
• Implement comprehensive observability frameworks for real-time monitoring of AI services, including metrics, logs, and traces, with intelligent alerting and automated diagnostics to minimize MTTD and MTTR
• Participate in on-call rotation providing 24/7 support for production AI systems, ensuring rapid incident response, root cause analysis, and resolution with measurable SLO targets
• Establish and manage Service Level Objectives (SLOs), Service Level Indicators (SLIs), error budgets, and incident response runbooks to drive continuous reliability improvements
• Champion Infrastructure-as-Code (IaC) practices and automate environment provisioning, configuration management, and deployment processes to ensure consistency, repeatability, and operational efficiency
• Collaborate seamlessly with AI Engineering teams to integrate SRE practices early in the development lifecycle, promoting a culture of reliability and shared responsibility
• Proactively identify and resolve reliability, performance, and scalability issues through data-driven analysis, capacity planning, and system optimization
• Implement and maintain monitoring, alerting, and incident response frameworks to ensure system health and reliability, maximizing production availability
• Champion reliability, monitoring, observability, and operational best practices for AI systems and data pipelines, establishing patterns and standards for the organization