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Support GCP customers by troubleshooting network connectivity and performance issues, validating configurations in a lab environment, and writing automation workflows. Create documentation and playbooks to improve NOC processes and service delivery. Requires a bachelor's degree in Computer Science, Network Engineering, or related field, plus six years of network engineering experience. Python scripting and cloud networking knowledge preferred. Participate in on-call escalation support.

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Job Description

  • Provide operational support for Google Cloud Platform (GCP) customers and peers.
  • Help customers to resolve issues with network services, and assist with troubleshooting issues with connectivity and performance. Validate and test customer configurations in an interoperability lab environment. Write workflow automation to improve the customer experience.
  • Lead improvements in documentation, playbooks, and training for support organizations and Network Operations Centers (NOCs).
  • Drive process improvements and automate turn-up and service delivery.
  • Participate in on-call rotation for escalated issues.

Minimum qualifications:

  • Bachelor's degree in Computer Science, Network Engineering, a related field, or equivalent practical experience.
  • 6 years of experience with network engineering.

Preferred qualifications:

  • Experience with scripting language (e.g., Python), Data Structures and Algorithm.
  • Experience with working in a customer-facing role at an Internet Service Provider (ISP), carrier, content network, or Content Delivery Network (CDN).
  • Experiences of cloud networking (Virtual Private Cloud
    (VPC), security group, access list, stateful/stateless firewall, etc.), with the knowledge of network operations.
  • Knowledge of Software-Defined Networking (SDN), including the differences between control plane, data plane, and management plane.
  • Excellent organizational, multi-tasking, and prioritization skills, with the knowledge of cloud computing, Linux server environments, network design and deployment, managing infrastructure.
  • Bachelor's degree in Computer Science, Network Engineering, a related field, or equivalent practical experience.
  • 6 years of experience with network engineering.
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  • Role Senior Network Engineer
  • Experience 5-7 years
  • Education Bachelor Degree, or equivalent experience
  • Work type On-site
  • Location India
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Google
AI Research Lab · 500+ Members · Mountain View, CA, United States

Google builds internet, software, cloud, and AI products used by consumers, developers, and organizations. Its portfolio includes Search, YouTube, Android, Chrome, Maps, Gmail, Workspace, Google Cloud, advertising platforms, devices, and Gemini AI products. The company develops large-scale computing infrastructure and research that power information retrieval, communication, productivity, media, navigation, and machine learning. Google is the largest operating business within Alphabet and earns a substantial share of its revenue from digital advertising.

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Job Overview
Eligibility
India Right to work in India required.
Workplace
On-site
Job Posted:
1 day ago
Job Type
Full Time
Education
Bachelor Degree, or equivalent experience
Experience
5-7 years

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