Senior Security Engineer (Trend Micro)

Help AG is seeking for a highly skilled and experienced Senior Security Engineer (Trend Micro) who will be responsible to operate and finetune email security solution, day to day operation for modifying policies, tracking quarantine emails, editing whitelist and blacklist filter, opening tickets with vendor and working on customer and user's tickets and change request. 

Responsibilities

• Responsible for handling the Email routing configuration.

• Policy configuration and maintenance.

• Capable of handling policy fine tuning.

• MX reconfiguration from the email gateway side.

• Onboarding new customers.

• Creation of the migration templates.

• Unblocking emails from quarantine.

• User / admin creation.

• Analyzing logs, reports, and other data to identify trends and potential issues.

• Monthly service review meetings.

• Coordination with the principal vendor related to technical challenges.

• Implement new features based on the vendor best practices and environment stability.

• Operational training and KT.

• Creating security awareness training policies / phishing campaign rules.

Qualifications & Skills

• Bachelor’s degree in information security or IT-related matter or equivalent experience.

• 3 to 6 years of email security gateway administrator or implementation experience.

• TrendMicro email security gateway certification, other email security solution certification will be added advantage.

• Deep understanding in email security features (antispam, anti-virus, phishing and BEC protection, email content filter and rules).

• Good understanding of email routing and polices.

• Good understanding of email authentication and priorities.

• Proper and structured documentation and diagramming.

• Understanding of information security concepts and related technology.

• Very good presentation skills.

• Excellent organizational skills in enterprise support.

• Excellent communication and training skills.

• Outstanding customer handling, friendly and goal oriented.

Benefits

• Health insurance with one of the leading global providers for medical insurance.

• Career progression and growth through challenging projects and work.

• Employee engagement and wellness campaigns activities throughout the year.

• Excellent learning and development opportunities.

• Annual flights tickets.

• Inclusive and diverse working environment.

• Flexible/Hybrid working environment.

• Open door policy.

About Us

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business.