Platform Support Engineer
Looking for a customer success job in San Francisco? Choose from 20 open roles at 12 employers. Explore real salary data and skills breakdown across remote, hybrid and on-site roles.
Free. No credit card needed.
Most titles in these postings centre on support engineering rather than traditional account management, reflecting the AI-product focus of the employers listed. Day-to-day work typically involves diagnosing API and integration failures, managing production incidents via ticket queues and live calls, and writing up escalations for engineering teams with enough context to reproduce a problem.
Several roles are domain-specific: OpenAI's Biosciences posting requires a background in computational biology alongside the usual support-engineering skills, while the Government posting asks for familiarity with security and compliance requirements and states that US citizenship is needed. Lightning AI's platform role focuses on ML workloads running on Kubernetes and GPU infrastructure, debugging distributed-training and inference issues. Cognition's posting emphasises root-cause analysis across cloud, CI/CD, and container environments. The OpenAI weekend-shift posting covers the same scope as the standard role but on a different schedule. IT support titles in the sample lean toward internal tooling, executive support, and application administration.
Python and API knowledge appear in a large majority of the 21 postings, making them the clearest common thread across this small sample. SQL, Kubernetes, and agent-related concepts each appear in roughly a quarter of postings, while LLM familiarity, cloud platforms, and container tooling appear in fewer. Because the sample is limited, these counts reflect what employers chose to mention in descriptions, not a ranked list of strict requirements.
The employers' own advertised ranges, for individual roles at different levels — not an average and not a market rate.
The majority of postings in this set are listed as onsite, with a smaller portion stating hybrid arrangements. A minority explicitly offer remote work. None have an unstated work mode in these postings. Where hybrid is stated, at least one posting specifies early Pacific start times, which is worth checking in the full job description. Candidates should read each posting carefully, as onsite expectations and any flexibility around them are not elaborated beyond the mode label for most roles.
Jobs checked 5 seconds ago. · Guide reviewed 9 September 2026.
Search by role, company, or anything a posting mentions.
