Software Development Manager, Amazon Connect Agentic Customer Experience (ACX)
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Looking for a customer success job in Seattle? Choose from 9 open roles at 5 employers. Explore real salary data and skills breakdown across remote, hybrid and on-site roles.
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As of 23 September, 10 customer success roles are open in Seattle at 5 employers. 1 new roles have been posted since 21 September. Of the roles that say how they work, 10% are remote or hybrid.
Customer success roles listed on the board in Seattle skew heavily toward experienced professionals: roughly half carry a senior designation, about a third are lead-level positions, and the remainder are at manager level. There are no entry-level openings among those stating seniority. Postings span a range of ages, with the largest share added around two months ago and smaller portions arriving more recently or this week. All current openings are concentrated among a small number of employers — the five largest hirers account for every role listed here. Because the board has not yet built up enough weekly history, no reliable direction in posting volume can be described.
Figures are measured every Monday.
Customer success professionals act as the bridge between a technology product and the clients or accounts using it. Day-to-day work typically involves onboarding new customers, monitoring adoption and usage health, running business reviews and escalating technical issues to engineering or product teams. In a city where large cloud and e-commerce operations sit alongside a strong research community — Amazon's headquarters occupies the South Lake Union neighbourhood, and institutes such as Ai2 work nearby — customer success roles often serve enterprise or developer audiences and require comfort with technical concepts and cloud-based products. Teams are usually organised around named accounts or industry verticals, with individuals owning a portfolio of relationships.
On-site work dominates the roles listed here by a very wide margin, with the great majority of those stating a work mode requiring in-person attendance in Seattle. A small minority offer a hybrid arrangement. No roles listed here are described as fully remote, so candidates should expect to be based locally and present in an office most or all of the working week.
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