Customer Engineering Manager, Cloud AI, Strategic ISV, Google Cloud

• Lead a team of Customer Engineers focused on Strategic ISVs (independent software vendors). Drive team culture, develop deep AI expertise, and foster a culture to deliver value to our customers.
• Partner with Sales to develop technical go-to-market strategies and joint co-innovation plans, focusing on advanced AI workload adoption and repeatable ISV solution development.
  
• Drive technical wins across the ISV ecosystem. Foster strategic relationships with Product to understand future roadmaps, resolve technical roadblocks, and provide critical feedback loops.
• Develop trusted technical advisor relationships with senior stakeholders at our customers, act as their executive sponsor and advocate their adoption of Google AI products and services.
  
• Balance technical leadership with operational excellence; lead workload and opportunity review meetings, providing insight into achieving technical wins and migration strategies with strategic ISVs. Oversee domain-specific prototyping, proofs-of-concept, and AI integration architectures.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in leadership (e.g., people management, team lead, mentorship, coaching).
• Experience with AI agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen), agentic design patterns (e.g., tool-use, multi-agent collaboration), machine learning, or integrating models into autonomous workflows via advanced API prompting or RAG.
• Experience with technical conversations, demos, prototyping, or workshops with customers.

Preferred qualifications:

• Master's degree in Computer Science, Engineering, Mathematics, or a technical field.
• Experience supporting ISVs.
• Experience as a pre-sales manager or technical customer-facing people manager within a professional services or sales engineering team.
• Experience influencing cross-functional teams (e.g., Product Management, Engineering, Sales, Marketing, Partner), customers, and partners to impact business goals, customer experience, and customer expansion.
• Experience tailoring and delivering compelling messages by audience, asking questions, and leading conversations that accelerate value realization and business opportunity.

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in leadership (e.g., people management, team lead, mentorship, coaching).
• Experience with AI agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen), agentic design patterns (e.g., tool-use, multi-agent collaboration), machine learning, or integrating models into autonomous workflows via advanced API prompting or RAG.
• Experience with technical conversations, demos, prototyping, or workshops with customers.