DevOps Gen AI Platform Support Lead

Position Overview

At Citi, our Technology team doesn’t just support finance – we are redefining it. Every day, over $5 trillion moves across our network spanning 180+ countries and jurisdictions, operating at a scale few institutions in the world can match. From deploying enterprise-scale Generative AI platforms and large language models (LLMs) to architecting next-generation hybrid cloud infrastructure, we engineer mission-critical systems that shape global markets.

We are seeking an experienced technical and operational leader to join as Senior Vice President (C14) – AI, Cloud & DevOps Platform Operations Lead. In this high-impact leadership role, you will lead the  Site Reliability Engineering (SRE) and Support teams responsible for the availability, scalability, resilience, and performance of our enterprise AI platforms, public/hybrid cloud estates (AWS, GCP), Red Hat OpenShift/Kubernetes ecosystems, and enterprise CI/CD pipelines.

As a C14 leader, you will provide strategic oversight and technical direction across multi-disciplinary teams, drive operational excellence, set platform resilience standards, and partner directly with Senior Engineering Directors, Enterprise Architects, and Business Executives to evolve Citi’s core developer and AI enablement platforms.

Key Responsibilities

•  Partner with senior business and technology stakeholders to align platform roadmaps with business priorities and regulatory mandates.
•  Container & Kubernetes Platform Reliability: Drive the operational architecture, health, and reliability strategy for enterprise-grade Red Hat OpenShift Container Platform (OCP) clusters across on-premises and hybrid cloud footprints. 
• Public Cloud Operations (AWS / GCP): Oversee cloud infrastructure operations, governance, cost optimization (FinOps), identity management, security guardrails, and compliance across public cloud environments hosting enterprise AI/ML workloads and microservices. 
• Platform Architecture & Standards: Partner with platform engineering teams to define architectural standards, container security baselines, deployment topologies, service mesh integration (e.g., Istio), and multi-region failover mechanisms. 
• Enterprise AI Workload Operations: Ensure the high availability, low latency, and throughput of enterprise AI/GenAI gateways, inference engines, vector databases, and model runtime platforms. 
• Direct operational support for modern enterprise CI/CD ecosystems (e.g., Tekton, Harness, GitHub Enterprise, Jenkins, Artifactory), driving automated deployment gates, canary releases, and zero-downtime upgrades. 
• Champion SRE best practices, setting and enforcing Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets while driving infrastructure-as-code (IaC) and proactive self-healing automation. 
• Champion enterprise resilience strategies, including regular chaos engineering experiments, wargaming simulations, fault-injection testing, and multi-region disaster recovery (DR) validations. 
• Direct the implementation of comprehensive telemetry and observability frameworks (Prometheus, Grafana, OpenTelemetry, Splunk, ELK, Datadog/Dynatrace) across infrastructure, microservices, and AI inference layers for proactive anomaly detection.
• Serve as the senior technical escalation point for critical (P1/MIM) platform incidents; lead blameless post-incident reviews (PIRs) and drive systemic Root Cause Analysis (RCA) remediation to prevent recurring issues.

Qualifications & Experience

• Enterprise Platform & SRE Experience: 10–13+ years of technical leadership in SRE, Cloud Infrastructure, DevOps, or Mission-Critical Platform Engineering within enterprise/financial services environments.
• People & Team Leadership: 5+ years managing and mentoring distributed, cross-functional, and global technical engineering teams.
• Modernization & Executive Stakeholder Management: Proven track record executing large-scale cloud migrations and platform modernization, with strong executive communication and negotiation skills.
• Red Hat OpenShift & Kubernetes Mastery: Deep hands-on and architectural expertise in OpenShift (OCP 4.x), Kubernetes internals, CNI, CSI, Operators, Helm, and cluster security/RBAC.
• Public & Hybrid Cloud Operations (AWS / GCP): Architectural and operational mastery across AWS/GCP, including VPC networking, IAM, EKS/GKE, compute scaling, and hybrid interconnects.
• Infrastructure as Code (IaC) & Automation: Proficient in automated provisioning and configuration management using Terraform, Ansible, CloudFormation, or Pulumi.
• Enterprise AI/ML Infrastructure: Practical experience with GenAI platforms, model serving/runtime engines, GPU cluster management, and vector databases.
• Modern CI/CD & Delivery Tooling: Experience operating enterprise developer platforms and pipelines (Tekton, Harness, ArgoCD, GitHub Enterprise, Artifactory).
• Observability & Telemetry Frameworks: Advanced proficiency in end-to-end monitoring, logging, and tracing architectures (Prometheus, Grafana, OpenTelemetry, Splunk, ELK).
• Software Engineering, Data Systems & Certifications: Strong scripting/coding skills (Python, Go, Java, Bash), operational familiarity with Kafka/SQL/NoSQL data stores, and industry certifications (CKA, OCP, AWS/GCP Pro, SRE).

Education

Bachelor’s/University degree in Computer Science, Computer Engineering, Information Technology, or a related quantitative field required.

Master’s degree preferred.

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees
• Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-KK5

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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