Lead AI Ops Engineer- India and China

Job Summary

This role could be based in India or China. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based

We are hiring a Lead AI Ops engineer lead who will play a critical role in the design, development, and deployment of respective AI services. You will work collaboratively with a cross-functional team, focusing on using all cutting edge technologies by integrating various data sources in the bank to solve business problems. Your expertise will be pivotal in ensuring the scalability, reliability, and efficiency of our AI solutions.

Key Responsibilities

• Responsible for designing and delivering hybrid AI Platform.
• Maintain scalable, efficient and reliable data and AI pipelines.
• Maintain MLOps and LLMOps pipeline across Databricks and on-prem clusters.
• Develop and implement AI and ML models to enhance operations and automate routine tasks.
• Monitor and analyse system performance, identifying and resolving issues proactively.
• Create and maintain documentation for AIOps processes and solutions.
• Conduct root cause analysis and implement corrective actions to prevent future incidents.
• Design, implement & maintain monitoring strategy for AI Platform across central observability.
• Ensure AI platform delivery and services meet security and risk requirements and operational SLA.
• Collaborate with data scientist, data engineers, and central data governance team to align with a standardised data strategy.
• Collaborate with other teams to integrate AIOps solutions to existing services (ServiceNow, Elk, etc)
• Cross-Collaborate with technology and architecture teams to align with best practices and standards.
• Perform code-reviews ensuring lower tech debt and avoiding spaghetti code.
• Stay up to date with industry trends, research in artificial intelligence field.
• Develop and maintain strong relations ships with internal and external stakeholders.

Team Collaboration
•    Provide technical guidance and support to junior team members, fostering a collaborative and innovative work environment.
•    Participate in team meetings and discussions, sharing knowledge and best practices in the field of AI and document processing.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    T&A Delivery Team
•    Software Engineering Platform Teams
•    Business
•    Operational, Technology & Cyber Risk 
•    Chief Data Office
•    Group and Country Compliance & Regulators 
•    Group Internal Audit
•    Group Operational Risk

Skills and Experience

Qualifications

• Experience: 10-114 years of experience in engineering or operation disciplines of AI Ops and ML Ops, with a proven track record of delivering complex AI projects.
• Technical Expertise: Strong proficiency in data platform (e.g. Databricks), CICD (e.g. Azure DevOps), machine learning frameworks (e.g., TensorFlow, PyTorch), MLOps tools (e.g., MLflow, Kubeflow), cloud platforms (e.g., Azure, AWS) and infrastructure as code (e.g. Terraform).
• GPU Expertise: Hands-on experience with GPU computing and optimization for AI workloads.
• Programming Skills: Proficiency in programming languages such as Python, Java, C++
• Data Engineering: Exposure to data engineering, integration, ETL and large datasets.
• Problem-Solving: Excellent analytical and problem-solving skills, with the ability to think critically and creatively.

Communication: Strong interpersonal and communication skills, with the ability to work effectively in a collaborative team environment

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.