Lead Product Manager - Strategy & Transformation (FCM)

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About this role:

Wells Fargo is seeking a Lead Product Manager – AI Strategy & Transformation to support the Fraud & Claims Management (FCM) Product Transformation, Strategy & Innovation (PTSI) organization.

This role serves as a strategic partner responsible for identifying, evaluating, and advancing transformation opportunities that improve fraud and claims customer experiences, operational performance, risk management, and business outcomes. The individual will operate at the intersection of strategy, product management, customer and employee experience, business architecture, operations, risk, compliance, analytics, finance, and technology to assess emerging opportunities, define future-state capabilities, develop investment recommendations, and support enterprise transformation priorities.

The role will help shape the future of fraud and claims capabilities through AI, automation, workflow modernization, and experience transformation. The individual will translate complex business challenges into future-state concepts, strategic recommendations, business cases, and investment opportunities that deliver measurable customer, operational, financial, and risk outcomes.

In this role, you will:

• Lead strategic initiatives focused on fraud and claims transformation, capability modernization, and investment prioritization.
• Analyze customer journeys, employee experiences, business processes, controls, and operational performance to identify capability gaps and improvement opportunities.
• Conduct market research, industry analysis, competitive assessments, and emerging technology evaluations to identify trends, risks, and innovation opportunities.
• Identify and evaluate AI, automation, analytics, and workflow modernization opportunities that improve customer experience, operational effectiveness, productivity, and risk outcomes.
• Lead solution discovery efforts by translating business challenges into future-state capabilities, conceptual solution approaches, and strategic transformation opportunities.
• Develop future-state experience strategies, workflow concepts, capability roadmaps, and operating model recommendations that support business transformation objectives.
• Evaluate solution alternatives and recommend approaches based on business value, customer impact, operational effectiveness, risk considerations, implementation feasibility, and expected return on investment.
• Develop executive-level business cases, investment recommendations, ROI models, cost-benefit analyses, and strategic assessments that support prioritization and funding decisions.
• Quantify operational efficiencies, productivity improvements, customer experience benefits, fraud loss avoidance, risk reduction, capacity creation, and financial impacts associated with proposed initiatives.
• Define success measures and expected business outcomes used to evaluate transformation effectiveness and investment value.
• Collaborate with Product, Operations, Risk, Compliance, Technology, Architecture, Data Science, Analytics, and Finance teams to align priorities and advance strategic initiatives.
• Develop executive presentations, strategic recommendations, and decision-support materials for senior leadership.
• Influence decisions through data-driven insights, business cases, stakeholder engagement, and strategic thought leadership.
• Identify emerging risks, customer needs, industry trends, and technology opportunities that may impact future fraud and claims strategies.
• Lead through influence, collaboration, innovation, and strategic problem-solving.

Required Qualifications:

• 5+ years of Product Management, product development, strategic planning, business transformation, management consulting, process management, change delivery, fraud strategy, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.

Desired Qualifications:

• Experience working across Product, Operations, Risk, Compliance, Technology, Analytics, and Finance organizations.
• Experience in fraud, claims, financial crimes, operational risk, banking operations, or customer servicing environments.
• Experience in business architecture, UX strategy, service design, customer journey management, or digital transformation.
• Experience developing current-state and future-state customer journeys, employee experiences, workflow concepts, operating models, and capability roadmaps.
• Experience evaluating AI, automation, analytics, workflow modernization, or emerging technology opportunities and translating them into strategic recommendations.
• Experience developing executive-level business cases, investment strategies, ROI models, cost-benefit analyses, and transformation recommendations.
• Strong strategic problem-solving, analytical, executive communication, and stakeholder management skills with the ability to influence decisions across complex organizations.

Job Expectations:

• This position is NOT eligible for Visa sponsorship.
• Ability to work on site per Wells Fargo's standard operating model in the listed location (hybrid schedule – 3 days on-site & 2 remote).
• The ability to travel up to 10% of the time.

Posting Location:

• Charlotte, NC
• Chandler, AZ
• San Antonio, TX  
• Wilmington, DE

The Chief Operations Office functions adhere to a location strategy; therefore, your candidacy may be determined based on your current location. Remote work locations are not available for these roles, so if you are not in a location listed on the posting, you must commit to self-relocation within an agreed upon timeframe.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.