Manager-Digital Product Management

The Enterprise Digital Experiences team (EDX) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com, Amex Offers and Customer Personalization.

We are looking for an experienced and dynamic Digital Product Manager to join the Membership team to own the native Entertainment experience. The Product Manager will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization. Our Product Managers are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.

Responsibilities

• Define the product North Star, vision, and roadmap in partnership with leadership, key stakeholders, and cross-functional teams.
• Lead the global development of digital experiences in close partnership with Web and Mobile stakeholders.
• Translate the product roadmap into clear requirements, user stories, and acceptance criteria that guide design, development, and testing.
• Communicate the Membership vision, its implications for marketing and content, and the supporting business needs to leaders across the organization.
• Lead product prioritization and development with the scrum team, balancing customer value, business goals, and technical feasibility.
• Embody design-thinking in your practice, including empathy and journey mapping, and UX research
• Use qualitative and quantitative data to inform product strategy, experimentation, prioritization, and decision-making.
• Identify emerging trends and competitive best practices, and incorporate relevant insights into the product roadmap and requirements.

Qualifications

• 5+ years of experience in product management or product development.
• Experience leading consumer-facing products and defining a clear product vision, strategy, and roadmap.
• Solid understanding of digital application architecture, including web and native mobile applications.
• Knowledge of digital analytics and reporting platforms, such as Adobe Analytics.
• Experience with agile product-development methodologies and collaboration tools such as Jira, Rally, Figma, and Mural.
• Positive, resilient, and adaptable mindset, with the ability to navigate ambiguity and evolving priorities.

• Highly organized and execution-oriented, with a demonstrated ability to take initiatives from ideation through planning, delivery, and impact measurement.

• Passion for creating best-in-class products and customer experiences, grounded in a strong customer-first mindset.