Software Engineer III, App Ads Horizontal Modeling
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Lead technical strategy and architecture for Dynamics 365 Contact Center, a cloud-based AI-enabled contact center platform built on Azure. You'll define end-to-end system design, manage multiple competing priorities across distributed services, and drive implementation of critical platform components. This role requires six-plus years of software engineering experience with languages like C#, Java, or Python, plus demonstrated expertise in large-scale cloud services, applied AI systems, and distributed architecture. Work from a location of your choice with base pay of $142,800–$274,800 annually, or $188,000–$304,200 in San Francisco or New York.
Written from this posting by Neural Jobs AI. The full description is below.
Dynamics 365 is Microsoft’s suite of enterprise software that powers many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Contact Center, an AI-first solution that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365 and a number of other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors.
D365 Contact Center is a robust application that extends the power of CRM’s like Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS.
As a Principal Software Engineer in the Microsoft Dynamics Customer Experience Applications team, you will provide technical leadership for the architecture, design, implementation, and operation of intelligent capabilities within Dynamics 365 Contact Center. You will solve ambiguous, high-impact engineering problems spanning distributed cloud services, applied AI, data, security, and reliability. You will set technical direction, align partner teams, and lead delivery of secure, scalable, production-ready systems that create measurable customer and business impact.
We innovate quickly and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge AI first technologies and to solve problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you!
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Software Engineering IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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Microsoft builds Windows, Azure, Office and the Copilot family of AI assistants, and operates one of the largest AI training and inference fleets in the world. Microsoft Research and the AI platform teams work across foundation models, systems for large-scale training, and applied ML in every product line.
Founded in 1975 and headquartered in Redmond, Washington, the company is also OpenAI's principal compute partner and ships AI tooling for developers through GitHub, VS Code and Azure AI.
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