Technology Product Owner

Role Overview

Citi is looking for a Technology Product Owner to bridge the gap between business strategy and technology delivery, playing a central role in shaping how data-driven insights translate into meaningful product outcomes. Sitting within Citi's Technology team, this role connects business stakeholders with engineering teams to define, prioritize, and deliver solutions that drive continuous improvement and smarter planning. If you are skilled at turning complex business problems into clear, actionable requirements, this is an opportunity to make a tangible impact at a global scale.

Key Responsibilities

• Requirements & Documentation: Act as the primary liaison between business users and technology teams, translating complex business needs into clear, structured requirements, user stories, and process documentation.

• Backlog Ownership: Own and maintain the product backlog, ensuring priorities reflect business value and align with the strategic roadmap.

• Stakeholder Management: Engage stakeholders across varying seniority levels to understand end-to-end business processes, secure cross-functional alignment, and drive consensus on proposed solutions.

• Agile Delivery: Define and refine epics and user stories to guide development teams, ensuring each iteration delivers measurable value.

• Problem Resolution: Analyze complex business and data challenges, breaking them down into actionable solutions in collaboration with engineering teams to remove delivery blockers.

• Continuous Improvement: Identify and implement process improvements that simplify operations and enhance the efficiency of technology delivery.

Required Qualifications & Skills

• 5+ years of relevant experience
• Demonstrated ability to gather, document, and communicate business requirements as user stories, process documents, and presentations in a clear and structured way.

• Experience managing and prioritizing a product backlog in an agile delivery environment.

• Ability to engage and influence stakeholders across different functions and levels of seniority, facilitating alignment and driving decisions.

• Competence in data analysis to support problem-solving and inform business planning decisions.

• Experience collaborating directly with engineering or technology teams to define requirements and resolve implementation challenges.

• Strong written and verbal communication skills, with the ability to translate technical concepts into language accessible to non-technical audiences.

Beneficial Skills & Qualifications

• Familiarity with strategic roadmap planning and aligning tactical delivery to longer-term organizational goals.

• Exposure to automation initiatives and experience facilitating cross-functional adoption of technology-driven process changes.

What We Offer

At Citi, you will work at the intersection of business strategy and technology, contributing to solutions that have a real impact on how a leading global institution operates. This is a role with genuine ownership, collaborative reach, and clear opportunities to grow your career.

• Flexible Working: A hybrid working arrangement with 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration.

• Product Ownership: Ownership of a product backlog and the opportunity to champion simplified, high-impact solutions across a global technology organization.

• Global Reach: Cross-functional collaboration with stakeholders and engineering teams across Citi's global network, broadening your professional reach and impact.

• Continuous Learning: Access to learning and development resources that support both your technical knowledge and career progression.

• Recognition & Impact: A performance-driven environment where your contributions to process improvement and delivery quality are recognized and valued.

• Comprehensive Benefits: Competitive financial wellbeing benefits and localized support reflective of Citi's commitment to the long-term wellbeing of its people.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

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Anticipated Posting Close Date:

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.