Business Owner, Agentic Contact Center Transformation
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Build production agentic workflows and platform infrastructure that other engineering teams depend on, designing intent specifications, orchestration layers, tool integrations, and guardrails for AI systems in the software delivery lifecycle. This staff-level role requires seven-plus years of distributed systems experience with strong TypeScript and Node.js expertise, hands-on LLM and agent orchestration in production, and fluency with event-driven architectures. Remote position; $210,000–$245,000 USD depending on location and experience.
Written from this posting by Neural Jobs AI. The full description is below.
Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.
We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Why You’ll Love This Role
You will help build Cribl Engineering’s AI platform and productivity rails: the shared systems, runtimes, and workflows that let engineers use autonomous AI across the software delivery lifecycle. Instead of one-off prompts or single-feature AI experiments, you will focus on intent engineering, orchestration and harnesses, and production agent infrastructure that other teams can trust and extend.
You will work with a small, high-impact team alongside tech leads, principals, and partner engineering groups. You will ship systems that plan, implement, review, test, and operate work with strong guardrails, then drive adoption until those tools become part of how Cribl builds software. You will also bring a builder mentality: use the product yourself to solve real team and Engineering problems, then turn that lived experience into better systems. Cribl strives to be a great place to work for everyone.
As An Active Member Of Our Team, You Will…
If You’ve Got It - We Want It
#LI-JB1
#LI-Remote
The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.
In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.
In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.
Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us.
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Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.
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