Commercial Customer Success Manager - EMEA
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Looking for a customer success job in London? Choose from 46 open roles at 31 employers. Explore real salary data and skills breakdown across remote, hybrid and on-site roles.
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As of 23 September, 11 customer success roles are open in London at 10 employers. 2 new roles have been posted since 21 September. Of the roles that say how they work, 45% are remote or hybrid.
Among the customer success and support roles listed on the board for London, the spread of seniority is evenly split between intern-level and senior-level positions, with nothing in between represented among those stating a level. The openings are a mixed bag in terms of freshness: roughly half were posted before the past month, while the remaining postings are spread across the most recent weeks, with a notable share appearing this week. Hiring is concentrated to a degree, with just over half of the roles sitting with a small number of employers. Python is mentioned in a large majority of descriptions, and references to agents and APIs each appear in roughly half. Given that there is not yet enough weekly history, nothing can be said about how activity has moved over time.
Figures are measured every Monday.
Customer success roles sit between the technical and commercial sides of a business, helping clients get lasting value from a product or service. Day-to-day work typically covers onboarding, relationship management, issue resolution and identifying opportunities to deepen usage. In a city where financial institutions in the City of London and Canary Wharf, research bodies such as the Alan Turing Institute, and technology campuses such as Imperial College London's White City initiative all draw on AI tools, customer success professionals are often the bridge between complex platforms and non-technical buyers. The role frequently requires reading product data, coordinating with engineering teams, and translating technical capability into business outcomes for clients across sectors from finance to research.
Python appears in a large majority of descriptions, which is unusually high for a customer-facing role and likely reflects expectations around light scripting, data querying or working closely with technical teams. APIs and agent-based concepts each appear in roughly half of descriptions, suggesting employers value some fluency with how modern AI products are integrated. Cloud platforms, SQL and LLMs are mentioned in a meaningful minority of descriptions, pointing to a role that increasingly sits at the boundary of technical and commercial work.
Among the roles listed here that state a working mode, just over half are fully on-site, making in-person presence the most common expectation for London-based customer success roles. Hybrid arrangements account for roughly a third. Remote working is a small minority, suggesting that most employers in this city expect regular attendance at an office.
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